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IQOS ILUMA PRIME
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IQOS ILUMA
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IQOS ILUMA ONE
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lil SOLID Ez
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IQOS ORIGINALS DUO
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IQOS ORIGINALS ONE
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IQOS 3 DUO
An illustration of IQOS 2.4 PLUS. hover: An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS
An open IQOS ILUMA box on the pile of books.
First steps with IQOS ILUMA

Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS ILUMA, and find quick tips.

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Your personal IQOS expert for IQOS ILUMA

Learn how to use IQOS ILUMA device and get answers to your questions with your personal IQOS expert.

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A Pebble Gray IQOS ILUMA Holder and Pocket Charger.
Troubleshooting IQOS ILUMA

Sometimes the solution is quite simple. Let us help you troubleshoot any issues with IQOS ILUMA device.

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A Sunset Red IQOS ILUMA device on top of a table.
Accidental damage coverage for IQOS ILUMA

In case of accidental damage to your IQOS ILUMA device, we offer replacement according to Terms and conditions.

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Rapid replacement for IQOS ILUMA

If you are eligible for replacement, we'll make sure you get your new device as soon as possible.

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International assistance for IQOS ILUMA

Support on holiday or a business trip. We're only ever just a call away.

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Firmware update for IQOS ILUMA

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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A Pebble Beige IQOS ILUMA Holder and Pocket Charger.
IQOS app for IQOS ILUMA devices

IQOS app enables costumer support, firmware updates and many others possibilities for personalistion of IQOS ILUMA devices.

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Got a question?
Find the answer in our FAQs.
See FAQs
Need help?

We’re here for you in-store or at your fingertips.

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Store locator

Find a local store with our store locator.

Check working hours on the link.

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Phone

Give us a call on 080 96 96.

 

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Email

We'll get back to you as soon as possible.

 

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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YouTube

Watch how-to videos.

Support available 24/7.