English
Products
Devices for tobacco heating
IQOS ILUMA
Discover technology
lil SOLID Ez
lil SOLID Ez
Circular Programme
Take your IQOS ILUMA device to a Smoke-Free store, and our advisor will help you ensure its long-lasting optimal performance with a professional examination of the device.
The benefits of Complete service
Ensure your IQOS ILUMA is performing at its best
Optimize your IQOS ILUMA device user experience.
Keep your IQOS ILUMA in optimal condition for longer
What your Complete service includes
Holder check
IQOS ILUMA holder can cause problems with aerosol delivery due to tobacco residue.
Ring security check
Ensure that the ring is properly secured. With the IQOS ILUMA PRIME device, it is sometimes not possible to properly insert the holder into the pocket charger due to improper placement of the ring.
AutoStart diagnostic
It demonstrates the correct insertion of tobacco heating sticks, which are specially designed for IQOS ILUMA devices, into the holder. It also checks if the auto-start feature has been deactivated in the IQOS app.
Electrical contacts check
Ensure that all electrical contacts and charging ports of the holder and pocket charger are cleaned.
Firmware upgrade
Perform firmware update to ensure optimal device performance.
Advanced diagnosis
Perform advanced diagnosis to ensure your device runs smoothly and without any problems.
