Complete service is an always-on professional IQOS ILUMA™ device maintenance service that helps you get the most out of your IQOS ILUMA™ device.
Bring your IQOS ILUMA™ device to a selected IQOS sales and service location to have your device checked by IQOS experts.
We will check your IQOS ILUMA™ device and test the aerosol flow.
We will check electrical contacts and USB-C connectors, and if necessary, upgrade the firmware of the device.
In case of operational difficulties of the device, we will determine what those are with the help of advanced diagnostics.

With Complete service IQOS experts will perform a range of diagnostic and maintenance activities to ensure your IQOS ILUMA™ device remains in optimal condition. Testing your for its ability to deliver aerosol with each puff.  Additionally, a professional device check to make sure your holder and the electrical contacts are spotless. To finish it up, the ring will be checked and if nece a firmware upgrade will be performed if needed. This is how your device will staay in optimal condition.  

Complete service is free to all registered adult IQOS ILUMA™ users. It also applies to devices for which the commercial warranty has expired.

Regularly maintaining your IQOS ILUMA™ device will keep it in optimal condition for longer. Complete Service is a professional service for the maintenance of your IQOS ILUMA™ device, providing you with a long-term optimal user experience.

Its easy & the service is free of charge and allows for a longer-lasting optimal user experience of IQOS ILUMA™ devices. You don’t even need to book an appointment if you are visiting us in IQOS store. The next time you visit the Smoke-Free Store, bring your IQOS ILUMA device™ with you, and IQOS experts will perform a comprehensive professional check of your device.

You can use the service as often as you would like. Regular check and maintaining your IQOS ILUMA™ device helps keep it in optimal condition for longer. For optimal device performance we recommend using this service every 3 (three) to 6 (six) months.

Complete service takes no more than thirty minutes. If you can't wait, you can also leave your IQOS ILUMA™ device in the Smoke-Free Store, where it will be inspected by an IQOS expert, and you can return for it after your errands.

If the issue with your IQOS ILUMA™ device can be resolved during a Complete service, an IQOS expert will help you after they perform the initial check-up. For example, many common issues can be fixed through a firmware upgrade and which can be performed as part of Complete service. In case of difficulties with the the device: using advanced diagnostics, we will determine what the problems are.