If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on.

To conserve battery life, the device will return to sleep mode:

1. if it is not charged for 24 hours when the Status LED light is red
2. if it is not used for 7 days when the Status LED light is orange, ice blue, or blue

Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.

If the charging does not happen, please, contact our Customer Support via:

• phone: 080 96 96
  Mon – Fri: 8:00 – 20:00
  Sat – Sun: 10:00 – 18:00
• e-mail: [email protected]
• Viber
• Facebook

For optimal charge, use a supplied AC Power Adaptor and Charging cable.
Please ensure you use the right charging method. We recommend charging only with the USB Cable and AC Power Adaptor designed for lil™ SOLID Ez. Only 5V 2A chargers will support optimal charging.
If you use other types of chargers, such as smartphone chargers, car phone chargers, or portable power banks, may cause low charge efficiency or reduced battery life.

Foreign particles may cause poor connectivity between the device and the AC Power Adaptor. To ensure the connectivity between the USB connections, please, ensure that they are clean both on the device and the AC Power Adaptor.

If you experience that you only get a little bit of aerosol compared to your previous experiences, please ensure you check the following:

• You are using the tobacco stick specially designed for lil™ SOLID Ez device and not any other brands or products
• You have correctly inserted the tobacco stick in lil SOLID Ez device without breaking or turning the tobacco stick
• Check if there are any remnants inside the stick insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try the new stick.
• You allow the device to pre-heat for about 25 seconds prior to puffing
• You clean your lil SOLID Ez regularly (every 20 sticks)
• You pause during use to allow the pin to properly heat the tobacco and generate aerosol

You can also bring your Iil SOLID Ez into your nearest IQOS Service Point for a free Complete Service periodically. Learn more.

A comprehensive professional lil SOLID  Ez device maintenance service which makes sure the device is working optimally.
Every check-up is carried out to help you to keep the lil device in optimal condition for longer and to ensure a satisfying lil experience.

A comprehensive and complementary, professional maintenance service of the lil SOLID Ez device, which enables the optimal operation of the lil SOLID Ez device. Bring your device in for inspection at the IQOS Service Point, where experts will fully inspect it, check airflow, professionally clean it and upgrade the firmware if needed. This free service, which takes less than 30 minutes, will help you keep your lil Solid Ez running at its best for longer. Learn more.

No. Cigarettes cannot be used with lil SOLID Ez device because of different manufacturing design.

If you experience any difficulties inserting tobacco sticks, please, check the following:

1. Check if you are using the correct tobacco stick and not any other product.
2. Check if there are any remnants inside the stick insertion part. Remove the remnants by pulling the cap out of the device, install the cap back and try to insert the stick again.
3. Don’t forget to twist the tobacco stick more than 3 times in one direction before pulling the stick out of the device. This way you avoid remnants in the stick insertion part.
4. Check if you insert the stick in the right direction. Insert the tobacco stick with the tobacco part facing down. If it is inserted upside down, you may experience difficulties inserting it.
5. If a tobacco stick gets broken in the device, please, remove the broken stick:

• Pull out the cap and the broken stick should come with it. Then, gently tap the cap to remove the broken part.
• If this does not happen, with caution, try using a toothpick to remove the part of the stick that remains in the device.
• Do not use any sharp tools to remove the broken stick as you might damage the device.
• Do not insert any metal into your device.
• If you are experiencing any isuues with device, please go to your nearest IQOS Service Point.

6. Check if the tobacco sticks were exposed to a humidity or high temperature. They need to be kept in a dry place to prevent the tobacco mix from sticking together. Try a new stick from the pack that was not exposed to humidity.
7. If none of the above solutions helps, contact us at Customer Support Center at 080 96 96 or visit us at the nearest IQOS Service Point.