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Care you can count on.

An illustration showing an IQOS ILUMA PRIME. An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
lil SOLID Ez icon lil SOLID Ez icon

lil SOLID Ez
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
An illustration of IQOS ORIGINALS ONE. An illustration of IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE
An illustration of IQOS 3 DUO. An illustration of IQOS 3 DUO.

IQOS 3 DUO
An illustration of IQOS 2.4 PLUS. An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS

First steps with IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA, and find quick tips.

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Your personal IQOS expert for IQOS ILUMA PRIME

Learn how to use IQOS ILUMA PRIME device and get answers to your questions with your personal IQOS expert.

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Troubleshooting IQOS ILUMA PRIME

Sometimes te solution is quite simple. Let us help you troubleshoot any issues with IQOS ILUMA PRIME device.

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Accidental damage coverage for IQOS ILUMA PRIME

In case of accidental damage to your IQOS ILUMA PRIME device, we offer replacement according to Terms and conditions.

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Rapid replacement for IQOS ILUMA PRIME

If you are eligible for replacement, we'll make sure you get your new device as soon as possible.

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International assistance for IQOS ILUMA PRIME

Support on holiday or a business trip. We're only ever just a call away.

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Firmware update for IQOS ILUMA PRIME

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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IQOS app for IQOS ILUMA PRIME devices

IQOS app enables costumer support, firmware updates and many others possibilities for personalistion of IQOS ILUMA PRIME devices.

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Got a question?
Find the answer in our FAQs.

See FAQs

Need help?

We’re here for you in-store or at your fingertips.

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Store locator

Find a local store with our store locator.

Check working hours on the link.

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Phone

Give us a call on 080 96 96.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Email

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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YouTube

Watch how-to videos.

Support available 24/7.