Something we haven’t covered?
There are several ways you can reach us.
Use our Live Chat
Chat with our personal coaches in real time, they’ll say hello as soon as possible.
Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.
Discover IQOS Viber
Viber chatbot is available 24/7 and you can also contact IQOS experts.
Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.
Send us a mail
Write to us if you need our help, our inbox is never too full.
Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.
Give us a ring
For those who prefer calls, our IQOS agents can provide support on the phone.
Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.
Visit IQOS Facebook page and chat to an IQOS expert.
Monday to Friday: 8:00 - 20:00
Saturday to Sunday: 10:00 - 18:00