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Your personal IQOS expert

A helping hand in getting to know IQOS.

Obsidian Black IQOS ILUMA PRIME Holder and Pocket Charger. Obsidian Black IQOS ILUMA PRIME Holder and Pocket Charger.

Want to learn more about IQOS device?

Sign up and your personal IQOS expert will be in touch to answer all your questions and provide the help you need. It's just one click away.

Close up of moss green ILUMA Prime device. Close up of moss green ILUMA Prime device.

Need help?

We’re here for you in-store or at your fingertips.

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Store locator

Find a local store with our store locator.

Check working hours on the link.

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Phone

Give us a call on 080 96 96.

Monday - Friday: 8:00 - 20:00
Weekends and holidays: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Weekends and holidays: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Weekends and holidays: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Weekends and holidays: 10:00 - 18:00

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YouTube

Watch how-to videos.

Support available 24/7.