We take privacy seriously. This notice tells you who we are, what information about you we collect, and what we do with it.

Please also read our terms of use relating to the service you are interested in. They provide more information about the way we do business, and any restrictions on eligibility that may apply.

Who are we?

We are a member of Philip Morris International. Our details (name, address, etc.) will have been given to you separately at the time of (or to confirm) the collection of information about you, for example, in a notice on an app or a website, or in an e-mail, containing a link to this notice.

• PMI: Philip Morris International, a leading international tobacco group. It is made up of a number of companies or “affiliates”.
• PMI affiliates: Each member of the Philip Morris International group of companies is a “PMI affiliate”. “We” (or “us” or “our”) refers to the PMI affiliate that first collected information about you.
• PMI product: means a product of ours or of another PMI affiliate.

How do we collect information about you?

We may collect information about you in various ways.

• You may provide us with information directly (e.g. filling in a form, or making a call to us).
• We may collect information automatically (e.g. when you use a PMI app or website).
• We may acquire information from third parties (e.g. publicly-available information on social media platforms such as Facebook and Twitter).

In this notice, we refer to all the methods by which you are in contact with us as “PMI touchpoints”. PMI touchpoints include both physical (for example, retail outlets and events), and digital (for example, apps and websites).

We may collect information that you provide directly. Typically this will happen when you:

• sign up to be a member of our databases (this could be, for example, in person, via app, or online);
• purchase PMI products or services at a retail outlet;
• download, or use, a digital touchpoint (e.g. an app or a website);
• contact us through a touchpoint, or by e-mail, social media or telephone;
• register a device with us;
• subscribe to a PMI panel portal;
• register to receive PMI press releases, e-mail alerts, or marketing communications;
• participate in PMI surveys or (where permitted by law) PMI competitions or promotions; or
• attend an event that a PMI affiliate has organised.

We may collect information about you automatically. Typically this will happen when you:

• visit an outlet that sells PMI products (e.g. by collecting your data at check-out, or through sensors at the outlet that connect with mobile technology);
• attend an event that a PMI affiliate has organised (e.g. through purchases at the event or through sensors at the event that connect with mobile technology);
• communicate with us (for example, through a touchpoint; or social media platforms);
• use PMI touchpoints (e.g. through tracking mechanisms in an app or a website); or
• make public posts on social media platforms that we follow (for example, so that we can understand public opinion, or respond to requests concerning PMI products).

We may also collect information about you automatically through the use of cookies and similar tracking technologies on digital PMI touchpoints. The specific cookies and technologies used will depend on the PMI touchpoint in question. To learn about the cookies (including Google analytics cookies) and similar technologies used on a touchpoint, including how you can accept or refuse cookies, please see the cookie notice made available on or through that touchpoint.

Where permitted by law, we may acquire information about you from third parties. This may include information shared between PMI affiliates, publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), and marketing lists acquired from third party marketing agencies.

We may also collect information in other contexts made apparent to you at the time.

What information about you do we collect?

We may collect various types of information about you:

• information necessary to fulfil your orders
• information necessary to provide warranty services
• information you give us in forms or surveys
• information about your visits to our outlets and events
• information you give us in calls you make to call centres
• information about your preferences and interests
• information necessary to verify your age

Information that we collect from you directly will be apparent from the context in which you provide it. For example:

• if you order a product from us through a touchpoint, you provide your name, contact, billing details, and the products you have chosen so that we can fulfil your order;
• you may provide information on your product preferences and interests so that we can offer you products and services that will interest you;
• if you make an appointment to see us (or someone supporting our products or services), we may collect your name and contact details;
• we may collect information that enables us to verify your age, for example a copy of an identity document or your facial image.

Information that we collect automatically will generally concern:

• details of your visit or call (such as time and duration);
• in a sales outlet or at an event (including areas in the immediate vicinity), how frequently you visit, which areas you visit and for how long, and which purchases you make;
• your use of digital PMI touchpoints (such as the pages you visit, the page from which you came, and the page to which you went when you left, search terms entered, or links clicked within the touchpoint); and
• your device (such as your IP address or unique device identifier, location data, details of any cookies that we may have stored on your device).

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests), for example from public social media posts.

For what purposes do we use information about you, and on what legal basis?

In this section, we describe the purposes for which we use personal information. However, this is a global notice, and where the laws of a country restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes in that country.

Subject to the above, we use information about you for the following purposes:

• To comply with regulatory obligations, such as verifying your age and status as a user of our products
• To sell our products to you, including fulfilling your orders, processing your payments
• To provide sales-related services to you, including dealing with your inquiries and requests, and providing warranty services
• To market our products (where permitted by law), including administering loyalty programs, product improvement, market research, developing marketing strategies, administering marketing campaigns, and customizing your experiences at outlets that sell PMI products and at events
• For us or our business partners to inform you of potential opportunities to get involved in marketing or promoting PMI products
• To support all the above, including administering your accounts, enabling you to use PMI touchpoints, corresponding with you, managing your appointments with us or with someone supporting our products or services (for example, regarding a new product, or after-sales service), customizing your experiences of PMI touchpoints, and administration and troubleshooting
• For business analytics and improvements, including improving PMI products, outlets and events, and the information that we (or our affiliates) provide to our customers
• For other purposes that we notify you of, or will be clear from the context, at the point information about you is first collected

The legal basis for our use of information about you is one of the following (which we explain in more detail in the “find out more” section):

• compliance with a legal obligation to which we are subject;
• the performance of a contract to which you are a party;
• a legitimate business interest that is not overridden by interests you have to protect the information;
• where none of the above applies, your consent (which we will ask for before we process the information).

The purposes for which we use information about you, with corresponding methods of collection and legal basis for use, are:

Where we do not base our use of information about you on one of the above legal bases, we will ask for your consent before we process the information (these cases will be clear from the context).

In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

Who do we share your information with, and for what purposes?

We may share information about you with:

• PMI affiliates;
• third parties who provide PMI affiliates or you with products or services;
• PMI affiliates’ carefully selected business partners and advertisers (in areas connected with our products, or consistent with their style and image) so that they can contact you with offers that they think may interest you, in accordance with your preferences; and
• other third parties, where required or permitted by law.

Sharing data with other PMI affiliates

• Information about you will be shared with Philip Morris International Management SA (based in Lausanne, Switzerland), which is the place of central administration of personal data processing for PMI affiliates. Philip Morris International Management SA processes the information about you for all the purposes described in this notice.
• Information about you may be shared with the PMI affiliate that is responsible for the country in which you live (if it wasn’t the PMI affiliate that first collected the information) for all the purposes described in this notice.
• Information about you may be shared with any other PMI affiliate that you contact (for example, if you travel and you want to know where to buy PMI products in a new country, or where to find service or support for PMI products) in order to enhance our service to you.

Details of PMI affiliates and the countries in which they are established are available at www.pmi.com.

Sharing data with Third Parties

• We may share information about you with third parties who provide PMI affiliates or you with products or services (such as advisers, payment service providers, delivery providers, retailers, product coaches, information services providers and age verification providers).
• We may share information about you with PMI affiliates’ carefully-selected third party business partners and advertisers (in line with the kind of thing you might associate with our products, for example because they have similar or complementary image, style, or functionality) so that they can contact you with products, services and promotions that they think may interest you, in accordance with your preferences.
• We may share information about you with other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organisational restructuring.

Where might information about you be sent?

As with any multinational organisation, PMI affiliates transfer information globally. Accordingly, information about you may be transferred globally (if your information is collected within the European Economic Area, this means that your information may be transferred outside it).

When using information as described in this notice, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards.

For example, PMI affiliates within the European Economic Area (“EEA”) may transfer personal information to PMI affiliates outside the EEA. In all cases, the transfer will be:

• on the basis of a European Commission adequacy decision;
• subject to appropriate safeguards, for example the EU Model Contracts; or
• necessary to discharge obligations under a contract between you and us (or the implementation of pre-contractual measures taken at your request) or for the conclusion or performance of a contract concluded in your interest between us and a third party, such as in relation to travel arrangements.

In all cases, appropriate security measures for the protection of personal information will be applied in those countries or territories, in accordance with applicable data protection laws.

How do we protect information about you?

We implement appropriate technical and organisational measures to protect personal information that we hold from unauthorised disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.

How long will information about you be kept?

We will retain information about you for the period necessary to fulfil the purposes for which the information was collected. After that, we will delete it. The period will vary depending on the purposes for which the information was collected. Note that in some circumstances, you have the right to request us to delete the information. Also, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes.

Typically, we retain data based on the criteria described in the table below:

What rights and options do you have?

You may have some or all of the following rights in respect of information about you that we hold:

• request us to give you access to it;
• request us to rectify it, update it, or erase it;
• request us to restrict our using it, in certain circumstances;
• object to our using it, in certain circumstances;
• withdraw your consent to our using it;
• data portability, in certain circumstances;
• opt out from our using it for direct marketing; and
• lodge a complaint with the supervisory authority in your country (if there is one).

We offer you easy ways to exercise these rights, such as “unsubscribe” links, or giving you a contact address, in messages you receive.

Some mobile applications we offer might also send you push messages, for instance about new products or services. You can disable these messages through the settings in your phone or the application.

The rights you have depend on the laws of your country. If you are in the European Economic Area, you will have the rights set out in the table below. If you are elsewhere, you can contact us (see the paragraph “who should you contact with questions?” at the end of this notice) to find out more.

Country-specific additional points

According to which country you are in, you may have some additional rights.

• If you are in France, you have the right to give us instructions regarding information we hold about you in the event of your death (specifically, whether we should store or delete it, and whether others should have the right to see it). You may:
• issue general instructions to a digital service provider registered with the French data protection supervisory authority (called “CNIL”) (these instructions apply to all use of information about you); or
• give us specific instructions that apply only to our use of information about you.

Your instructions may require us to transfer information about you to a third party (but where the information contains information about others, our obligation to respect also their privacy rights might mean that we can’t follow your instructions to the letter). You may appoint a third party to be responsible for ensuring your instructions are followed. If you do not appoint a third party in that way, you successors will (unless you specify otherwise in your instructions) be entitled to exercise your rights over information about you after your death:

• in order to administer your estate (in which case your successors will be able to access information about you to identify and obtain information that could be useful to administer your estate, including any digital goods or data that could be considered a family memory that is transferable to your successors); and
• to ensure that parties using information about you take into account your death (such as closing your account, and restricting the use of, or updating, information about you).

You may amend or revoke your instructions at any time. For further information on the processing of information about you in the event of your death, see Article 40-1 of the law 78-17 dated 6 January 1978. When you die, by default, you will stop using your account and we will delete information about you in accordance with our retention policies (see the paragraph “How long will information about you be kept?” for details).

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, you can find contact details for the relevant PMI affiliate, and if applicable data protection officer, here. Contact details will also be given in any communications that a PMI affiliate sends you.

If your country has a data protection authority, you have a right to contact it with any questions or concerns. If the relevant PMI affiliate cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a national court.

Changes to this notice

We may update this notice (and any supplemental privacy notice), from time to time. We will notify you of the changes where required by law to do so.

Last modified 27 March 2018.

General

This website, www.iqos.com (the “Website”), is intended only for consumers of tobacco products, who are adults 18 years of age and over and who reside in the Republic of Slovenia.

To use the Website a visitor shall confirm that he/she is a consumer of tobacco products, is 18 years of age or older, is residing in the Republic of Slovenia and shall agree to these Terms and Conditions for Website Use (the “Terms of Use”). If a visitor does not agree with the Terms of Use, he/she may not use the Website.

The Terms of Use are available on the Website. By visiting the Website, by further using it or by registering on the Website, it is considered that the visitor agrees to the Terms of Use. Amendments to these Terms of Use shall be published on the Website and any continued use of the Website after such amendments are posted will be considered acceptance of those changes.

Using tobacco product damages your health and is addictive. More information about this is available at: https://www.pmi.com/our-business/about-us/our-views/health-effects-of-smoking-tobacco.

Ownership and changes of the Website

This Website is operated by Philip Morris Ljubljana d.o.o. (“PM”), having its registered seat in Ljubljana, Letališka cesta 29a, 1000 Ljubljana, VAT No.: SI55739172. PM is registered at the Ljubljana District Court, registration no.: 5523869, with a share capital of : EUR 8,763.00, paid in full.

The Website features logos and other trademarks and service marks that are the property of, or are licensed to, PM. The Website may also include trademarks or service marks of third parties. All these trademarks and the property of their respective owners, and each user of the Website agrees not to use or display them in any manner without the prior written permission of the applicable trademark owner. The Website’s content is protected by intellectual property laws.

PM retains the right to change, adjust, shorten, supplement and/or delete the Website or the content thereof, at any time, without leaving the prior version available.

Access, password

The Website is intended only for consumers of tobacco products aged 18 years or above, residing in Slovenia. In order to be able to access the Website, each visitor shall firstly confirm his/her age, that he/she is a consumer of tobacco products and that he/she resides in the Republic of Slovenia. In order to access all information available on the Website, a visitor must register by providing the required personal information and by determining a user password that shall be reserved for his/her use only. During the registration the visitor must also acknowledge that he/she has acquainted himself/herself with the applicable Privacy Notice. Hereinafter the term “User” shall mean a visitor that successfully finalized the registration process.

The user password is strictly personal and the User may not share them with anyone else. This measure is aimed at preventing any use of the Website by unauthorized third parties.   

Any User must immediately inform PM when he/she has reasons to believe that (i) somebody is aware of his/her user password or (ii) there is a risk that his/her user password are used in an unauthorized manner. Any User is liable for any subsequent use of his/her user password. PM takes no responsibility for the damages incurred as a result of unauthorized use of the Users user password.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account

Use of the Website

The Website and all its contents are provided solely for non-commercial and informative use. The site is not operated for advertising or marketing purposes. Using the Website or its contents, in particular the reproduction, representation, sharing, communication, placing into circulation, dissemination, change, or licensing, sale or any other exploitation whatsoever of the Website and/or the content thereof, text, parts of a text or still or animated pictures, audio data, software, as well as any other data or information, is expressly prohibited without a prior written consent of PM.

This Website may contain certain historical information that is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on this Website. You agree that it is your responsibility to monitor changes to the Website.

We may interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of tobacco products

Our products are designed for adult smokers only. Our products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. Our products are not for sale or use by those under (i) 18 years old, or (ii) if the legal age required to purchase of tobacco under the local law of your country is above 18 years of age, the minimum age required by law. Whilst we ensure our products are made to high standards, you acknowledge that you use our products at your own risk. IQOS IS NOT RISK FREE AND THE BEST WAY TO REDUCE TOBACCO RELATED HEALTH RISKS IS TO QUIT TOBACCO USE ALTOGETHER.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk.

You may not frame, link or deep-link to the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Disclaimer

Any use of the Website is at the visitors or User’s sole risk. The Website is provided on an "as is" and "as available" basis. PM reserves the right to restrict or terminate your access to the Website or any feature of part of the Website at any time. PM and its affiliates decline any responsibility or warranty that (i) the Website and its contents are accurate, complete and current; (ii) the access to and the use of the Website will be uninterrupted and error-free; (iii) that the Website will be secure, including  without viruses or other malware. Any visitor or User is solely responsible for any damage to his/her computer system or loss of data that results from the use of the Website and assumes the entire cost of necessary servicing or repairs.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Indemnification

Any visitor or User causing a technical disruption of the Website or the systems transmitting the Website is responsible for any and all damages, including reasonable attorneys' fees and court costs, arising or resulting from that disruption.

Changes of the Terms of Use

PM reserves the right, at its sole discretion, to change, add or remove these Terms of Use in whole or in part, at any time. Changes in these Terms of Use will be effective when notice of such change is posted on the Website. Any visitor’s or User’s continued use of the Website after any changes to these Terms of Use are posted will be considered acceptance of those changes.

Jurisdiction and Governing Law

The laws of Republic of Slovenia govern these Terms of Use and any use of the Website. The courts located in the Republic of Slovenia have the exclusive jurisdiction for any action in regard to his Website or its Terms of Use.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

Contact details

For any questions about the Terms of Use please contact us via our customer care toll free number 080 96 96, email us on [email protected] or write to us at Philip Morris Ljubljana d.o.o., Letališta cesta 29a, 1000 Ljubljana. 

This Cookie Notice sets out how we, Philip Morris Ljubljana d.o.o., Letališka cesta 29a, 1000 Ljubljana (“PM”), the owner of this digital platform, use cookies and similar tracking technologies on our digital platforms to collect certain visitor information automatically. It explains how you can accept or refuse the cookies we serve and how you can find more information about cookies.

What are cookies and web beacons?

Cookies are small text files that are placed on your computer when you visit a digital platform. Cookies are widely used by digital platform owners in order to make them work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the digital platform owner are called “first party cookies”. Cookies set by parties other than the digital platform owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the digital platform (like analytics). The parties that set these third party cookies can recognize your computer both when it visits the digital platform in question and also when it visits certain other digital platforms.

Web beacons are small graphic data (also known as ‘Pixel Tags’ or ‘Clear GIFs’), which can be included in our digital platforms and newsletters (including email) and are usually used in combination with cookies to identify your device or browser, and your online behavior.

Why do you use cookies?

We use cookies to collect certain information about the visitors to our digital platforms. This may include details of their computer's IP address, browser type, and screen resolution, as well as certain behavioral or preference information, such as their language preferences, or which pages they visited and for how long.

This information enables us to understand how visitors use our digital platform and to provide them with enhanced digital platform functionality. However, it is collected in a way that does not enable us to determine the actual identity of visitors to our digital platforms, unless they choose to provide this voluntarily.

What cookies do you use?

The table below shows the types of information, and how you can control whether the information is collected:

Do you serve targeted advertising?

No. At this time, we do not serve any cookies through our digital platform for targeted advertising purposes, nor do we allow any third party to do this.

Do you use Google analytics or other website analytics tools?

Google Analytics, owned by Google, Inc. ("Google") is used by this digital platform and is a way for us to monitor how you use this digital platform so that we can improve the digital platform. Google Analytics is a web analytics service provided by Google. Google Analytics uses "cookies", which are text files placed on your computer, to help the digital platform analyze how users use the digital platform. The information generated by the cookie about your use of the digital platform (including your IP address) will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the digital platform, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this digital platform.

Furthermore, regardless of the origin of the IP address (European Union member state, other parties of the Agreement on the European Economic Area or elsewhere) Google anonymizes the last eight symbols of the IP address (for IPv4 addresses) or the last 80 bits (for IPv6 addresses) (a processes known as “IP masking”). Google does this because we activated the “anonymize IP” system. Finally, Google does store this anonymized data on servers in the United States of America. Google uses this data on behalf of PM for the purpose of assessing your use of the digital platform, generating reports on the activities on the digital platform for us and to provide other services in connection to the activities on the digital platform and Internet usage. Google will not connect your IP address with other data that they store.

If you would like, you can prevent Google to collect and use data (cookies and IP address) by downloading and installing an add-on for your browser.

You can visit the following links for additional information on Google Analytics Terms of Service by PM, information that Google provides on data privacy and security and Googles privacy policy.

What is a cookie noting the acceptance of the Cookie Notice?

This cookie stores data on your acceptance of PM’s cookie notice.

How can I control cookies?

You have the right to decide whether to accept or reject cookies.

You can set or amend your web browser controls to accept or refuse cookies. As the ways in which you can do this vary from browser to browser, please visit your browser’s help menu for further details. Please note that if you choose to reject cookies, doing so may impair some of our digital platform functionality.

Where Can I Get Further Information?

If you have any questions or comments about our Cookie Notice, please contact us via our customer care service toll free number 080 96 96, email us on [email protected] or write to us at Philip Morris Ljubljana d.o.o., Letališka cesta 29a, 1000 Ljubljana.

We are Philip Morris Ljubljana d.o.o., a subsidiary of Philip Morris International Inc.

Philip Morris Ljubljana d.o.o.

Seat: Ljubljana, Letališka cesta 29a

Court of registration: Ljubljana District Court, registration no.: 5523869, share capital: EUR 8,763.00

VAT No.: SI55739172

19.3.2020

IQOS Slovenija Social Media Accounts

Terms of Use and Privacy

It is likely that You have been redirected here from one of our official IQOS social media sites (hereinafter “social media sites”), particularly from one of our social media Customer Care pages such as Facebook, Viber, Twitter or IQOS brand communication accounts on Instagram, as applicable, jointly to be referred to hereinafter as “Social Media Accounts”.

The Social Media Accounts are intended for adult smokers who want to continue to smoke or use other nicotine products and adult IQOS users residing in Slovenia market and by engaging with our Social Media Accounts You confirm You are fulfilling these criteria.

Who we are?

We are a member of the Philip Morris International (“PMI”) group of companies. We have identified ourselves to You, and given our contact details, in the website where these Terms of Use and Privacy (hereinafter “Terms”) are published or on the respective Social Media Accounts accordingly.

How do you accept these Terms? 

By using any of our Social Media Accounts, You agree to comply with these Terms. You also agree to comply with any other applicable platforms specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Instagram’ Terms of Use, Twitter’s Terms of Use, Viber’s terms of use etc.). 

Good Conversion Practices and Our Duty to Inform

Before we tell You what You shouldn’t do on our Social Media Accounts, here are some things You should know about IQOS:

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.
2. PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products.
3. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and are not designed as cessation aids.
4. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a much better choice than smoking.
5. We support our adult smoke-free product users in their journey to full conversion through education and guidance.
6. For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently.
7. Minors should not use tobacco or nicotine in any form.
8. Pregnant women, diabetics and people with heart problems should not use any tobacco or nicotine product.

Your Contribution

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Pravila in pogoji za koriščenje myIQOS storitev

1      Pogoji sodelovanja / upravičenost do storitev

1.1      Ta Pravila in pogoji za koriščenje myIQOS storitev (Pogoji sodelovanja) se uporabljajo in urejajo dostop do storitev v sklopu myIQOS (myIQOS). Te Pogoje sodelovanja morate natančno prebrati, saj vplivajo na vaše zakonske pravice in urejajo vaš odnos s podjetjem Philip Morris Ljubljana d. o. o. (Philip Morris).

1.2      MyIQOS storitve lahko koristite zgolj če: (i) ste polnoletni kadilec ali polnoletni uporabnik IQOS naprave ter (i) je vaše prebivališče v državi, kjer je myIQOS na voljo. Določene myIQOS storitve pa so na voljo zgolj registriranim IQOS uporabnikom v IQOS podatkovni bazi (si.iqos.com) s povezano IQOS napravo na svojem uporabniškem računu (registrirani uporabnik), na kar bo posebej opozorjeno v teh Pogojih sodelovanja

1.3      IQOS naprava povezana z uporabniškim računom na si.iqos.com, mora izpolnjevati pogoje, opisane v členu 2.1. (Naprava). Napravo lahko povežete z uporabniškim računom na naslovu www.si.iqos.com oziroma pokličete na Službo za podporo uporabnikom na 080 96 96.

1.4      Če se obrnete na mesta, kjer so na voljo myIQOS storitve (in ob predpostavki, da so izpolnjeni predpisani pogoji), se strinjate s temi Pogoji sodelovanja. Če registrirate dodatno Napravo ali če se spremenijo ti Pogoji sodelovanja in še naprej koristite myIQOS storitve, se prav tako strinjate s temi Pogoji poslovanja. Šteje se, da te Pogoje sodelovanja sprejmete v državi svojega registriranega prebivališča, kot je to navedeno v naši IQOS podatkovni bazi družbe Philip Morrs.

1.5      Če se s temi Pogoji sodelovanja ne strinjate (ali jih ne izpolnjujete/ne morate upoštevati), ne smete uporabljati myIQOS storitev.

1.6      Spremembe teh Pogojev sodelovanja z vaše strani niso dovoljene, razen če je za to podana izrecna pisna odobritev družbe Philip Morris.

1.7      Vaša uporaba myIQOS storitev je predmet naših pravil. Vašo prijavo za sodelovanje v okviru myIQOS/pristop k storitvam myIQOS, vam lahko kadar koli zavrnemo ali prekličemo pravico do koriščenja myIQOS storitev iz katerega koli vzroka, vključujoč kršitve katerega od navedenih Pogojev sodelovanja.

1.8      Prav tako si pridržujemo pravico, da te Pogoje sodelovanja ob obvestilu kadar koli spremenimo. Če se s spremembami ne strinjate, lahko kadarkoli prekinete z uporabo/koriščenjem myIQOS storitev.

2      Upravičene naprave / registracija

2.1      V myIQOS se lahko registrirate z naslednjimi modeli naprave:

(a)      IQOS 2.4 PLUS, IQOS 3, IQOS 3 DUO ali držala in žepni polnilniki vseh navedenih Naprav in vsi nadgrajeni modeli teh naprav;

(c)      katera koli druga IQOS naprava, ki jo Philip Morris oziroma njegovi distributerji tržijo v državi nakupa in registracije.

2.2      Naprava mora imeti berljivo in veljavno serijsko številko.

2.3      Vsi novi uporabniki IQOS naprave, ki se registrirajo v IQOS podatkovno bazo družbe Philip Morris ter povežejo ustrezno Napravo lahko uporabljajo dodatne myIQOS storitve, ki jih upravičuje registracija IQOS naprave, katera izpolnjuje vse pogoje, znotraj garancijske dobe Naprave, razen če je drugače določeno in predvideno v teh Pogojih sodelovanja.

2.4      V postopku registracije v IQOS podatkovno bazo družbe Philip Morris morate zagotoviti, da so vsi navedeni podatki natančni, popolni in posodobljeni. Če ne izpolnite vseh obveznih polj obrazca (na primer starost, e-poštni naslov in/ali telefonska številka), vaše prijave ne bo mogoče oddati. Če navedete netočne ali nepopolne podatke, si Philip Morris pridržuje pravico, da ne morete uporabljati myIQOS storitev za katere morate biti registrirani uporabnik.

2.5      Storitve myIQOS lahko koristite samo vi ter niso prenosljive na nobeno tretjo osebo.

2.6      Vaša uporaba myIQOS je vezana na vašo državo prebivališča. Ker je myIQOS na voljo samo v nekaterih državah, nas morate obvestiti o spremembah prebivališča, če želite še naprej koristiti myIQOS storitve.

3      Čas trajanja in prenehanje veljavnosti

3.1      Vaša uporaba in sodelovanje v myIQOS storitvah velja od datuma sprejetja teh Pogojev sodelovanja. Za uveljavljanje pravic ali storitev iz 4. in 5. poglavja ter storitev iz členov 6.1, in 6.2 teh Pogojev sodelovanja morate biti Registrirani uporabnik. Pravice iz 4. in 5. člena teh Pogojev sodelovanja veljajo zgolj za obdobje, ki ga pokriva vaša 12-mesečna garancija za registrirano IQOS napravo v državi nakupa. Preostale pravice iz teh Pogojev sodelovanja prenehajo, ko se odločite, da prenehate sprejemati te Pogoje sodelovanja, ko jih prenehamo zagotavljati ali ko ne izpolnjujete več določenih meril za prejemanje zadevnih storitev.

3.2      Svoje sodelovanje v storitvah, ki jih zagotavlja myIQOS lahko kadar koli prekinete s takojšnjim učinkom tako, da o tem obvestite podjetje Philip Morris preko telefonske številke 080 96 96. Po prekinitvi nimate več pravice do uporabe myIQOS storitev za nobeno od svojih Naprav.

3.3      Če kršite te Pogoje sodelovanja, lahko Philip Morris kadar koli s takojšnjim učinkom prekliče vaše sodelovanje v myIQOS. Philip Morris lahko vašo uporabo myIQOS tudi pisno prekine iz katerega koli drugega razloga s 30-dnevnim odpovednim rokom.

3.4      Koriščenje / sodelovanje v myIQOS vam zagotavlja pravico do storitev, opisanih v členih 4,5 in 6 (Storitve), pod spodaj opisanimi pogoji.

4      [Nenamerna poškodba]

4.1      Če vaša Naprava utrpi nenamerno poškodbo, kadar se uporablja, skladišči ali vzdržuje na način, ki se pričakuje od povprečnega potrošnika ter ta poškodba vpliva na funkcionalnost vaše Naprave in ni posledica napačne uporabe ali brezbrižnega ravnanja (nenamerna poškodba), ste v skladu z določili v tem 4. členu morda upravičeni do nadomestne Naprave.

4.2      Poškodovano Napravo (vključno z vsemi sestavnimi deli) morate predati podjetju Philip Morris in prejeli boste nadomestno Napravo iste vrste, ki je po zmogljivosti in zanesljivosti enakovredna novi napravi. Če nadomestna Naprava iste vrste ni na voljo, boste prejeli nadomestno Napravo iste kategorije, ki je vsaj funkcionalno enakovredna. Philip Morris bo obdržal vse nadomeščene Naprave. Če je poškodovan samo del Naprave, npr. IQOS 3 DUO držalo ali žepni polnilnik, bo zamenjan samo poškodovani del, Philip Morris pa bo obdržal samo zamenjani del Naprave.

4.3     Omejitve pri uveljavljanju nenamerne poškodbe

1. Sprejeti morate vse razumne previdnostne ukrepe za zaščito svoje Naprave, ki jo morate uporabljati in vzdrževati v skladu s priloženimi napotki in navodili za uporabo. Če tega ne storite, niste upravičeni do nadomestne Naprave.
2. Upravičeni ste do ene nadomestne Naprave zaradi nenamerne poškodbe na vsako registrirano, kupljeno Napravo. Ko uspešno uveljavite prvi zahtevek, kritje nenamerne poškodbe v državi prebivališča in povezana storitev hitre zamenjave v okviru teh Pogojev sodelovanja prenehata veljati. Kljub temu lahko za svojo Napravo še vedno uporabljate preostale storitve, ki so na voljo do konca garancijske dobe Naprave in preostale storitve za katere ni potrebno biti registrirani uporabnik.
3. Do nadomestne Naprave niste upravičeni, če se je nenamerna poškodba ustvarila pred datumom začetka veljave myIQOS storitev ali v naslednjih primerih:
   1. Za kateri koli izdelek, ki v skladu s seznamom v odstavku 2.1 ni definiran kot upravičena Naprava;
   2. škoda zaradi zlorabe ali napačne uporabe ali dejanske spremembe ali poskusa preoblikovanja ali spremembe Naprave, prevelike napetosti;
   3. Naprave s spremenjeno, poškodovano ali odstranjeno serijsko številko;
   4. Naprave, ki so bile odprte, servisirane, prilagojene ali spremenjene na način, ki ga ni odobrilo podjetje Philip Morris;
   5. izguba ali kraja vaše Naprave;
   6. kozmetične poškodbe vaše Naprave, ki ne vplivajo na funkcionalnost naprave, vključno s (a ne omenjeno na) tankimi razpokami, praskami, vdolbinicami, odlomljeni delci plastike na izhodih/vhodih in sprememba barve (npr. razbarvanje);
   7. poškodbe ali okvare zaradi običajne obrabe in/ali uporabe Naprave;
   8. nepravilno ravnanje ali stik s tekočino, škoda zaradi požara, poplave ali naravne nesreče, vojne ali terorizma;
   9. okvara zaradi uporabe z nezdružljivim izdelkom;
   10. poškodba ali okvara zaradi neupoštevanja navodil za uporabo;
   11. okvara zaradi pomanjkljivosti materialov in/ali izdelave in/ali oblike; kljub temu lahko take napake ločeno krijejo pravice potrošnikov ali IQOS garancija, ki je v skladu z zakoni o varstvu potrošnikov ločena in brez poseganja v druge pravice ter pravna sredstva, zagotovljena v državi nakupa.

4.4      Uveljavljanje zahtevka za nenamerno poškodbo

• 1. Za uveljavljanje je potrebno naslednje:
     1. zahtevek morate podjetju Philip Morris poslati čim prej in najpozneje 14 dni od datuma nastanka nenamerne poškodbe, pri čemer je treba navesti naslednje informacije: (1) serijsko številko poškodovane Naprave; (2) opis problemov, težav z Napravo ali vzrokov škode na napravi; (3) sporočila o napakah; (4) kaj ste z Napravo počeli, preden so se pojavili znaki težav, ter kakršna koli dejanja, s katerimi ste poskušali težavo odpraviti;
     2. če tako zahteva Philip Morris, morate za svojo Napravo predložiti dokazilo o nakupu; in
     3. izpolniti vse druge pogoje postopka o vrnitvi Naprav podjetja Philip Morris, ki bodo sporočeni prek Službe za podporo uporabnikom.
  2. Zahtevek lahko vložite tudi prek Službe za podporo uporabnikom v državi prebivališča tako, da pokličete na telefonsko številko 080 96 96, ki je navedena na spletni strani , in poveste vse potrebne informacije, navedene v odstavku 4.4(a).
  3. Philip Morris bo določil, ali ste v skladu s temi Pogoji sodelovanja upravičeni do nadomestne Naprave. Če ste upravičeni do Nadomestne naprave, jo boste prejeli na enega od naslednjih načinov:
     1. Zamenjava naprave neposredno na lokaciji. Okvarjeno napravo lahko vrnete na določenih mestih za prodajo in menjave, kjer se lahko uveljavljajo myIQOS storitve v okviru teh Pogojev sodelovanja in kjer vam bo predana nadomestna Naprava.

  5      Mednarodna podpora

  5.1      Če potujete v državo, v kateri Napravo prodaja Philip Morris, njegove podružnice ali pooblaščeni partner, lahko pokličete mednarodno številko (v nekaterih državah je ta storitev plačljiva, zato prosimo, da se pred klicem posvetujete s svojim mobilnim operaterjem). Ta storitev vključuje pomoč pri odpravljanju napak naprave, ki jo zagotavljajo izkušeni agenti, in po potrebi zamenjavo vaše Naprave v okviru (i) nenamerne poškodbe v skladu s temi Pogoji sodelovanja ali (ii) težav z napravo zaradi napak na materialu ali pri izdelavi, predpostavljeno, da se naprava uporablja v skladu z navodili za uporabo Naprave.

  5.2      Storitve, razpoložljivost naprav, odzivnost in dobavni roki se lahko razlikujejo glede na posamezno državo. Ta storitev ne bo vplivala na vaše zakonske pravice in pravice v zvezi z veljavno garancijo za Napravo v državi, v kateri ste napravo kupili.

  5.3      Omejitve mednarodne podpore

  5.4      Vložitev zahtevka v okviru mednarodne podpore

  6      Druge storitve

  6.1      Personalizirana podpora: V primeru, da ste se strinjali s prejemanjem dodatnih informacij o IQOS izdelkih in storitvah in ste registrirani uporabnik, ki se strinja s temi Pogoji sodelovanja boste imeli možnost dostopa do IQOS strokovnjaka na daljavo, v prvih dneh uporabe Naprave. Strokovnjak vam bo nudil pomoč pri seznanjanju z napravo. Na voljo vam bo med običajnim delovnim časom v državi vašega prebivališča.

  6.2      Storitev hitre zamenjave: Ta storitev vam kot registriranemu uporabniku omogoča hitro zamenjavo Naprave na določenih mestih za prodajo in menjave kjer koristnik myIQOS storitev lahko uveljavlja zahtevek v okviru teh Pogojev sodelovanja, če se je pojavila nenamerna poškodba naprave ali težave z napravo zaradi napak na materialu ali pri izdelavi in se je Naprava uporabljala v skladu z navodili za uporabo. O upravičenosti do te storitve odloča Philip Morris. Ta storitev je na voljo samo na izbranih lokacijah države, v kateri je naprava registrirana.

  6.3      Bodite informirani: Če ste se strinjali, da boste prejemali dodatne informacije o IQOS izdelkih in storitvah, se kot koristnik myIQOS storitev strinjate tudi, da boste prejemali novice in informacije o myIQOS, vabila za obisk posebnih dogodkov, kot so predstavitve novih izdelkov, prilagojene informacije o izdelkih ter da boste imeli dostop do ekskluzivnih vsebin in novic, povezanih z IQOS napravo.

  6.4      Zanima me IQOS: Storitev vam omogoča, da vas na vašo željo kontaktira IQOS Strokovnjak ob času, ki vam ustreza, z namenom da spoznate delovanje in uporabo IQOS naprave.

  6.5      Spletna navodila. Priročnost, ki vsem uporabnikom myIQOS storitev omogoča dostop do navodil za uporabo IQOS naprave, ki vsebujejo več podrobnosti o tem, kako IQOS naprava deluje in kako jo uporabljati.

  6.6      Odpravljanje težav. Kot uporabnik myIQOS storitev vam ta storitev omogoča navodila za enostavno in hitro reševanje težav z vašo Napravo.

  7      Vaše obveznosti

  Strinjate se, da:

  1. myIQOS programa in storitev ne boste zlorabljali;
  2. da boste skrbeli za varnost in zaščito svojega uporabniškega računa;
  3. če pride do zamenjave, potem vsak nadomestni del postane vaša last in nadomeščeni del postane last osebe, ki jo je zamenjala; in
  4. boste upoštevali veljavno zakonodajo.

  8      Garancija / omejitev odgovornosti

  8.1      Ker je vaše sodelovanje v myIQOS brezplačno, je na voljo »kot je« in je brez kakršne koli garancije oziroma jamstva.

  8.2      Philip Morris v največji možni meri, ki jo dovoljuje veljavna zakonodaja, ne odgovarja za škodna dejanja (kar vključuje malomarnost ali kršitve zakonskih dolžnosti), pogodbe, napačno prikazovanje, vračilo ali kako drugače za neposredne izgube, izgubo dobička, prodajo, prihodke ali prihranke, izgubo posla, izkoriščanje ustrežljivosti in/ali podobne izgube ali izgubo ali korupcijo podatkov ali informacij ali čisto gospodarsko izgubo ali kakršno koli posebno, posredno ali posledično izgubo, stroške, odškodnine, izdatke ali odhodke, ki izvirajo iz vašega sodelovanja v myIQOS ali vaše uporabe teh Storitev. Philip Morris ne odgovarja za kakršne koli izgube, opisane v tem odstavku 8.2, tudi če ste podjetje Philip Morris obvestili o možnosti tovrstnih izgub.

  8.3      ič, kar je navedeno v 8. členu, ne izključuje odgovornosti, ki je ni mogoče izključiti z veljavno zakonodajo.

  9      Ostale določbe

  9.1      myIQOS ni zavarovalna polica.

  9.2      myIQOS je trenutno na voljo brezplačno.

  9.3      Podrobnosti o obdelavi osebnih podatkov, ki ste jih navedli, so opisane v našem obvestilu o varovanju zasebnosti, ki je na voljo na spletnem naslovu https://si.iqos.com/sl/pravna-obvestilal#obvestilo-o-varovanju-zasebnosti

  9.4      Za te Pogoje sodelovanja velja zakonodaja države, v kateri je registrirani sedež podjetja Philip Morris. V primeru pravnega spora je izključno pristojno sodišče v kraju, kjer ima Philip Morris sedež (Ljubljana; za Philip Morris Ljubljana, d.o.o.)

  9.5      Za vprašanja, poizvedbe in kontaktne podatke glejte https://si.iqos.com/sl/myiqos/podpora/kontakt ali pokličite Službo za podporo uporabnikom na brezplačni številki 080 96 96. Delovni čas je naveden na spletni strani