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International Assistance Service

Care where you are.

A Jade Green IQOS ILUMA PRIME Pocket Charger on an IQOS box. A Jade Green IQOS ILUMA PRIME Pocket Charger on an IQOS box.

Need help?

We’re here for you in-store or at your fingertips.

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Store locator

Find a local store with our store locator.

Check working hours on the link.

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Phone

Give us a call on 080 96 96.

Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 10:00 - 18:00

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Email

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

 

Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

 

Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 10:00 - 18:00

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YouTube

Watch how-to videos.

Support available 24/7.

 

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.