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Welcome to IQOS Care - IQOS 2.4 Plus

An illustration showing an IQOS ILUMA PRIME. An illustration showing an IQOS ILUMA PRIME.

IQOS ILUMA PRIME
An illustration showing an IQOS ILUMA. An illustration showing an IQOS ILUMA.

IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
lil SOLID Ez icon lil SOLID Ez icon

lil SOLID Ez
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
An illustration of IQOS ORIGINALS ONE. An illustration of IQOS ORIGINALS ONE.

IQOS ORIGINALS ONE
An illustration of IQOS 3 DUO. An illustration of IQOS 3 DUO.

IQOS 3 DUO
An illustration of IQOS 2.4 PLUS. An illustration of IQOS 2.4 PLUS.

IQOS 2.4 PLUS

First steps

Using IQOS is intuitive. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Your personal IQOS Expert

Learn how to use IQOS and find out the answers to all your questions with your personal IQOS expert.

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Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

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Accidental Damage Coverage

If you accidentally damage your IQOS device, it will be replaced for free according to applicable T&C.

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Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device.

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and it will be replaced for free, according to T&C.

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Got a question?
Find the answer in our FAQs.

FAQs

Something we haven’t covered?

There are several ways you can reach us.

Live chat icon

Use our Live Chat

Chat with our personal coaches in real time, they’ll say hello as soon as possible.

Let's chat

Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.

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Discover IQOS Viber

Viber chatbot is available 24/7 and you can also contact IQOS experts.

Open IQOS Viber

Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.

Email icon

Send us a mail

Write to us if you need our help, our inbox is never too full.

Email us

Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.

Phone icon

Give us a ring

For those who prefer calls, our IQOS agents can provide support on the phone.

Get in touch

Monday to Friday from 8 a.m. to 8 p.m.
Weekends and holidays from 10 a.m. to 6 p.m.

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Send us a message

Monday to Friday: 8:00 - 20:00
Saturday to Sunday: 10:00 - 18:00

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YouTube

Watch how-to videos.

Visit YouTube channel

Support is available 24/7.