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Keep your IQOS device up to date.

You will get the optimal performance from your IQOS  when the firmware inside is upgraded.

An IQOS that suits you.

It's your IQOS device. With a few clicks, adapt it to your needs.

With you every step of the way.

Benefit from assistance carefully designed to support you whenever and wherever.

Features and functionalities

Stay connected to your IQOS device, on whichever platform you prefer. 
See below the features available on each device and app.

IQOS ILUMA
Android app icon

Android app

Desktop app icon

Desktop app

Web app icon

Web app (iOS)

Customize your experience
Upgrade your firmware
Advanced Features
Lock / unlock device
Auto-diagnostic tool
Device diagnostics
Usage statistics
Battery status
Locate my device (vibrate)
Locate my device (map)
Notifications
FAQs
Tips & tutorials
Customize your experience

Android app

Desktop app

Web app (iOS)

Upgrade your firmware

Android app

Desktop app

Web app (iOS)

Advanced Features

Android app

Desktop app

Web app (iOS)

Lock / unlock device

Android app

Desktop app

Web app (iOS)

Auto-diagnostic tool

Android app

Desktop app

Web app (iOS)

Device diagnostics

Android app

Desktop app

Web app (iOS)

Usage statistics

Android app

Desktop app

Web app (iOS)

Battery status

Android app

Desktop app

Web app (iOS)

Locate my device (vibrate)

Android app

Desktop app

Web app (iOS)

Locate my device (map)

Android app

Desktop app

Web app (iOS)

Notifications

Android app

Desktop app

Web app (iOS)

FAQs

Android app

Desktop app

Web app (iOS)

Tips & tutorials

Android app

Desktop app

Web app (iOS)

Android app icon

Android app

Desktop app icon

Desktop app

Web app icon

Web app (iOS)

Android app

Desktop app

Web app (iOS)

See full list of features
See shorter list of features
Download the app
See how to connect your IQOS device to the app.

More to discover
with Support and Services

Care you can count on. Services for IQOS users.

An IQOS ILUMA PRIME in a  full leather-like wrap.

Care you can count on

Get in touch with our IQOS experts and learn how to use your IQOS device with their help.

Services for users

Accidental damage cover, rapid replacement and international assistance.*

International assistance

We offer support to users when they are abroad via an international phone number.