Q: Checking battery level on my IQOS ORIGNALS device?

• The steps for checking battery level on your IQOS ORIGINALS device are easy to follow. They just differ slightly for each device: • For IQOS ORIGINALS ONE press on the button in the middle of your device to show the battery level. Four LEDs illuminated indicates the battery is more than 75% charged while one LED illuminated indicates less than 25% battery charge • For IQOS ORIGINALS DUO, press and release the Pocket Charger Button. This turns on the status light button for 3 seconds. If 4 LEDs illuminate this indicates your device is more than 75% charged while 1 LED illuminated means your need to charge your device.

Q: Is my IQOS ORIGINALS device under warranty?

• Yes, We'll cover your IQOS with a 1 year commercial warranty. • The Philip Morris International entity listed in warranty card under the heading of ‘Customer Care’, will at its option (but without affecting your statutory rights) repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which are subject to a valid warranty claim. The provisions of this warranty are only valid in the country of purchase. The following aren't covered by the IQOS warranty: • Damage caused by normal wear and tear • Cosmetic damage (such as scratches, dents, broken plastic etc.) • Damage caused by misuse, power surge, improper handling, liquid contact or fire • Malfunction caused by using the device with non-compatible products • Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS • Damage or malfunction caused by failure to use as described in the associated IQOS User Guide Learn more about commercial warranty here.

Q: How can I register my IQOS ORIGINALS device?

• It’s easy to register your IQOS ORIGINALS device. Using your mobile phone simply scan the QR code inside the packaging to access the IQOS website where you can register your IQOS ORIGINALS device. • The dialog box for the device’s serial number is automatically populated. The serial number of your IQOS ORIGINALS DUO device is a code that consists of fourteen characters. This code is displayed on the side of your Holder, under the cap. The serial number of your IQOS ORIGINALS ONE device is a code that exists of fourteen characters. This code is displayed on the the external surface of your device’s heating chamber underneath the removable cap.

Q: How do I enable or disable Bluetooth on my IQOS ORIGINALS devices?

• On your IQOS ORIGINALS DUO press the Pocket Charger button for five seconds to turn off your device, then turn it back on by pressing again for five seconds, and releasing. Next, press the button twice in one second followed by one long button press (five seconds), finally releasing the button to enable Bluetooth or vice versa (to disable Bluetooth). • Bluetooth connectivity is not currently available for IQOS ORIGINALS ONE devices.

Q: Will you continue to sell IQOS 2.4+ as well as IQOS ORIGINALS devices?

• IQOS 2.4+ devices will no longer be available after stocks are sold out. Individual parts of the IQOS 2.4+ system will be available for device replacement claims within the warranty upon exchange. • If you are an existing user of an IQOS 2.4+ device and are interested in upgrading, you can try the IQOS ORIGINALS DUO with a familiar design and improved features compared to the IQOS 2.4+ device (two consecutive uses, faster charging, etc.).

Q: Will you continue to sell IQOS 3 DUO at the same time as IQOS ORIGINALS DUO?

• IQOS ORIGINALS DUO device has replaced the previously known IQOS 3 DUO device, which means that the IQOS 3 DUO will no longer be available for sale after stocks are sold out. Individual parts of the IQOS 3 DUO system will be available for device replacement claims within the warranty upon exchange.

Q: How can I keep my IQOS ORIGINALS device clean?

• You should clean your IQOS ORIGINALS device regularly, after every 20 uses to save the taste you like and to keep your device in optimal condition. • For best results, let your IQOS ORIGINALS device cool down for at least 30 seconds before using the dual cleaning tool to remove residue from inside and outside the heating chamber including around the base of the ceramic blade. • Our cleaning sticks can be an additional help cleaning either device. • For IQOS ORIGINALS DUO you can also use the dual cleaning tool for cleaning the cap as well as the circular contacts on the Holder and on the Pocket Charger. • Of course, you can clean more frequently if you wish to do so, but please ensure you only use IQOS cleaning tools to clean your IQOS ORIGINALS device(s) and avoid using household cleaning products.

Q: How do I remove the tobacco stuck in my IQOS ORIGINALS device?

• For best results removing tobacco from your IQOS ORIGINALS device, let it cool down for at least 30 seconds first. Start by tapping the device gently on a hard surface to dislodge the blockage. • Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary. • Here you can find more information including a short video demonstrating the recommended cleaning technique.

Q: How often should I clean my IQOS ORIGINALS device?

• You should clean your IQOS ORIGINALS device regularly, after every 20 uses. • Regularly cleaning helps you save the taste you like and keeps your device in optimal condition. It only takes a minute. Of course, you can clean more frequently. • Just make sure you only use IQOS cleaning products when you are cleaning your IQOS ORIGINALS device.

Question 1

IQOS ORIGINALS disposal and recycling

Accepted Answer

IQOS ORIGINALS and its individual parts (including batteries) must not be disposed of with your other household waste. Please ensure to dispose of them responsibly as electrical and electronic equipment.

Question 2

Checking battery level on my IQOS ORIGNALS device?

Accepted Answer

•&nbsp;&nbsp; &nbsp;The steps for checking battery level on your IQOS ORIGINALS device are easy to follow. They just differ slightly for each device: •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS ONE press on the button in the middle of your device to show the battery level. Four LEDs illuminated indicates the battery is more than 75% charged while one LED illuminated indicates less than 25% battery charge •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS DUO, press and release the Pocket Charger Button. This turns on the status light button for 3 seconds. If 4 LEDs illuminate this indicates your device is more than 75% charged while 1 LED illuminated means your need to charge your device.

Question 3

Is my IQOS ORIGINALS device under warranty?

Accepted Answer

•&nbsp;&nbsp; &nbsp;Yes, We'll cover your IQOS with a 1 year commercial warranty. •&nbsp;&nbsp; &nbsp;The Philip Morris International entity listed in warranty card under the heading of ‘Customer Care’, will at its option (but without affecting your statutory rights) repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which are subject to a valid warranty claim. The provisions of this warranty are only valid in the country of purchase. The following aren't covered by the IQOS warranty: •&nbsp;&nbsp; &nbsp;Damage caused by normal wear and tear&nbsp; •&nbsp;&nbsp; &nbsp;Cosmetic damage (such as scratches, dents, broken plastic etc.) &nbsp;•&nbsp;&nbsp; &nbsp;Damage caused by misuse, power surge, improper handling, liquid contact or fire&nbsp; •&nbsp;&nbsp; &nbsp;Malfunction caused by using the device with non-compatible products&nbsp; •&nbsp;&nbsp; &nbsp;Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS&nbsp; •&nbsp;&nbsp; &nbsp;Damage or malfunction caused by failure to use as described in the associated IQOS User Guide Learn more about commercial warranty here.

Question 4

How can I register my IQOS ORIGINALS device?

Accepted Answer

•&nbsp;&nbsp; &nbsp;It’s easy to register your IQOS ORIGINALS device. Using your mobile phone simply scan the QR code inside the packaging to access the IQOS website where you can register your IQOS ORIGINALS device. &nbsp; •&nbsp;&nbsp; &nbsp;The dialog box for the device’s serial number is automatically populated. The serial number of your IQOS ORIGINALS DUO device is a code that consists of fourteen characters. This code is displayed on the side of your Holder, under the cap. The serial number of your IQOS ORIGINALS ONE device is a code that exists of fourteen characters. This code is displayed on the the external surface of your device’s heating chamber underneath the removable cap.&nbsp;

Question 5

How do I enable or disable Bluetooth on my IQOS ORIGINALS devices?

Accepted Answer

•&nbsp;&nbsp; &nbsp;On your IQOS ORIGINALS DUO press the Pocket Charger button for five seconds to turn off your device, then turn it back on by pressing again for five seconds, and releasing. &nbsp;Next, press the button twice in one second followed by one long button press (five seconds), finally releasing the button to enable Bluetooth or vice versa (to disable Bluetooth).&nbsp; •&nbsp;&nbsp; &nbsp;Bluetooth connectivity is not currently available for IQOS ORIGINALS ONE devices.

Question 6

Will you continue to sell IQOS 2.4+ as well as IQOS ORIGINALS devices?

Accepted Answer

•&nbsp;&nbsp; &nbsp;IQOS 2.4+ devices will no longer be available after stocks are sold out. Individual parts of the IQOS 2.4+ system will be available for device replacement claims within the warranty upon exchange. •&nbsp;&nbsp; &nbsp;If you are an existing user of an IQOS 2.4+ device and are interested in upgrading, you can try the IQOS ORIGINALS DUO with a familiar design and improved features compared to the IQOS 2.4+ device (two consecutive uses, faster charging, etc.).

Question 7

Will you continue to sell IQOS 3 DUO at the same time as IQOS ORIGINALS DUO?

Accepted Answer

•&nbsp;&nbsp; &nbsp;IQOS ORIGINALS DUO device has replaced the previously known IQOS 3 DUO device, which means that the IQOS 3 DUO will no longer be available for sale after stocks are sold out. Individual parts of the IQOS 3 DUO system will be available for device replacement claims within the warranty upon exchange. &nbsp;

Question 8

How can I keep my IQOS ORIGINALS device clean?

Accepted Answer

•&nbsp;&nbsp; &nbsp;You should clean your IQOS ORIGINALS device regularly, after every 20 uses to save the taste you like and to keep your device in optimal condition.&nbsp; •&nbsp;&nbsp; &nbsp;For best results, let your IQOS ORIGINALS device cool down for at least 30 seconds before using the dual cleaning tool to remove residue from inside and outside the heating chamber including around the base of the ceramic blade.&nbsp; •&nbsp;&nbsp; &nbsp;Our cleaning sticks can be an additional help cleaning either device.&nbsp; •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS DUO you can also use the dual cleaning tool for cleaning the cap as well as the circular contacts on the Holder and on the Pocket Charger.&nbsp; •&nbsp;&nbsp; &nbsp;Of course, you can clean more frequently if you wish to do so, but please ensure you only use IQOS cleaning tools to clean your IQOS ORIGINALS device(s) and avoid using household cleaning products.

Question 9

How do I remove the tobacco stuck in my IQOS ORIGINALS device?

Accepted Answer

•&nbsp;&nbsp; &nbsp;For best results removing tobacco from your IQOS ORIGINALS device, let it cool down for at least 30 seconds first. Start by tapping the device gently on a hard surface to dislodge the blockage.&nbsp; •&nbsp;&nbsp; &nbsp;Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary.&nbsp; •&nbsp;&nbsp; &nbsp;Here you can find more information including a short video demonstrating the recommended cleaning technique.

Question 10

How often should I clean my IQOS ORIGINALS device?

Accepted Answer

•&nbsp;&nbsp; &nbsp;You should clean your IQOS ORIGINALS device regularly, after every 20 uses. •&nbsp;&nbsp; &nbsp;Regularly cleaning helps you save the taste you like and keeps your device in optimal condition. It only takes a minute. Of course, you can clean more frequently.&nbsp; •&nbsp;&nbsp; &nbsp;Just make sure you only use IQOS cleaning products when you are cleaning your IQOS ORIGINALS device.

Question 11

How do I clean my IQOS ORIGINALS device?

Accepted Answer

•&nbsp;&nbsp; &nbsp;With the dual cleaning tool, it’s easier than ever to clean and care for your IQOS ORIGINALS device, removing residue from those harder to reach places thanks to its innovative design. It should only take a minute to clean your IQOS ORIGINALS device. Why not watch this demonstration video to get the full picture on how to do it. IN-DEPTH TEXT EXPLANATION FOR CLEANING IQOS ORIGINALS DEVICE&nbsp; •&nbsp;&nbsp; &nbsp;Before you get started, make sure your device has cooled down since you last used it and your cleaning tool is in good condition.&nbsp; •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS ONE, slide open the device cap to start cleaning the heating chamber.&nbsp; •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS DUO, remove the cap on the holder, hold it upside down and gently tap to release any loose tobacco residue.&nbsp; •&nbsp;&nbsp; &nbsp;For either device, next, open and insert the top tool into the heating chamber without twisting, until it touches the bottom of the heating chamber, rotating 3 times before removing it (without twisting).&nbsp; •&nbsp;&nbsp; &nbsp;If you’re cleaning the blade, switch ends on the cleaning tool, align it carefully with the heating chamber and insert.&nbsp; •&nbsp;&nbsp; &nbsp;Make 3 elliptical movements to gently clean the blade. Tap out any loose residue.&nbsp; •&nbsp;&nbsp; &nbsp;Optionally, you can use cleaning sticks to finish, cleaning around the bottom of the chamber without touching the blade&nbsp;

Question 12

Why isn't my IQOS ORIGINALS pulling properly?

Accepted Answer

•&nbsp;&nbsp; &nbsp;If your IQOS ORIGINALS is not performing optimally, it may be time for a cleaning. Using the dual cleaning tool cleaning can be quick and easy.&nbsp; •&nbsp;&nbsp; &nbsp;You can start by gently removing residue from around the blade in the heating chamber as well as from inside the cap.&nbsp; •&nbsp;&nbsp; &nbsp;We recommend cleaning your IQOS ORIGINALS device after every 20 uses.

Question 13

Why isn't my IQOS ORIGINALS device charging?&nbsp;&nbsp; &nbsp;

Accepted Answer

•&nbsp;&nbsp; &nbsp;First check to make sure there is no visible damage to your device – if there is, don’t try to charge it. Then check if any red lights are illuminated. A red light indicates a device error – if any red lights illuminate, then please follow the guidance in your user manual for error messages. •&nbsp;&nbsp; &nbsp; For IQOS ORIGINALS DUO, please ensure the Holder is inserted the right way up - otherwise it won’t charge.&nbsp; •&nbsp;&nbsp; &nbsp;Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear for up to 15 minutes. This is a normal process. If your IQOS ORIGINALS device is still not charging after this, please contact us here.&nbsp;

Question 14

What should I do if my IQOS ORIGINALS device is not working?

Accepted Answer

•&nbsp;&nbsp; &nbsp;If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on. Please contact us if your device is not working.

Question 15

I am abroad and my IQOS ORIGINALS device is not working what can I do?

Accepted Answer

•&nbsp;&nbsp; &nbsp;If you need support while you’re away from home, our International Assistance program can help via this number +800 2559 2559 (please note in some locations charges may apply, please check details with your mobile operator before making the call). Service is available for registered IQOS users only, and our experts can help by trouble-shooting and, if required, replacing your device while you’re abroad. •&nbsp;&nbsp; &nbsp;Before you travel, you can learn more about the International Assistance program here.&nbsp;

Question 16

What about using my IQOS ORIGINALS device after a long period of inactivity?

Accepted Answer

•&nbsp;&nbsp; &nbsp;If you have not used your IQOS ORIGINALS device for a long period of time, first, please try to charge it first. Please, ensure there is no visible damage or humidity present before usage. In case you notice any malfunctioning during the use of the product, please stop using the device. •&nbsp;&nbsp; &nbsp;When you start charging the battery after a long period of inactivity, i.e. when your battery is completely depleted, the charging lights may not appear for up to 15 minutes, but don’t worry as this is a normal process.

Question 17

How do I store my IQOS ORIGINALS device?

Accepted Answer

•&nbsp;&nbsp; &nbsp;You should store your IQOS ORIGINALS in a dry ventilated place and keep it within its operating temperature range (0°C - 40°C). Make sure not to expose it to excessive heat or moisture. If you haven’t used your IQOS ORIGINALS for a while first ensure it is within its operating temperature range then try to charge it fully before using it. &nbsp;

Question 18

Can I charge IQOS ORIGINALS device using the charging cable from other electronic devices?

Accepted Answer

•&nbsp;&nbsp; &nbsp;You won’t need to because all IQOS ORIGINALS devices come with their own AC Power Adaptor and dedicated charging cable. •&nbsp;&nbsp; &nbsp;But you can also use the AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device.&nbsp; •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS ONE, make sure you use the USB A to USB C charging cable that comes with your device. You can also use the IQOS MULTI USB cable since it hosts a USB type C port also.&nbsp; •&nbsp;&nbsp; &nbsp;For ORIGINALS DUO make sure you use the USB – C to USB - C Cable that comes with your device, but USB cables from IQOS 2.4 /2.4+ are not compatible because they are USB A – micro-USB cables.

Question 19

Can I charge IQOS ORIGINALS with an older AC adaptor/charger?&nbsp;&nbsp; &nbsp;

Accepted Answer

•&nbsp;&nbsp; &nbsp;You can use the IQOS AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device. But please be careful to use the right cable if considering a cable from an older device.&nbsp; •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS ONE, you may only use the IQOS Multi USB cable since it also hosts a USB type C port. For IQOS ORIGINALS DUO, USB cables from IQOS 2.4 /2.4+ are not compatible because they are USB A – micro-USB cables.

Question 20

How do I check how many uses I have left on my IQOS ORIGINALS DUO?&nbsp;&nbsp; &nbsp;

Accepted Answer

•&nbsp;&nbsp; &nbsp;You can check either on the Holder itself or on the Pocket Charger. In either case, you can press and release the Button (on the Holder /Pocket Charger). •&nbsp;&nbsp; &nbsp;In both cases, 2 white LED lights indicates the Holder has two uses, 1 white LED light indicates one use remains and no light indicates the Holder is not charged.

Question 21

How can I check my IQOS ORIGINALS device is fully charged?

Accepted Answer

•&nbsp;&nbsp; &nbsp;It’s easy to check&nbsp; •&nbsp;&nbsp; &nbsp;FOR IQOS ORIGINALS ONE:&nbsp; •&nbsp;&nbsp; &nbsp;Make a short press (less than 1 second) on the device button and release. The number of LEDs that illuminates corresponds to the approximate charge level in the device battery where 4 LEDs indicates that the battery is more than 75% charged and 1 LED indicates you need to charge your device. •&nbsp;&nbsp; &nbsp;FOR IQOS ORIGINALS DUO: Press and release the Pocket Charger Button. The Pocket Charger Status light will turn ON for 3 seconds to indicate battery status where 4 LEDs illuminating mean it is more than 75% charged and 1 LED indicates the need to charge.

Question 22

What does it mean when a red LED lights up or flashes on my IQOS ORIGINALS device?

Accepted Answer

•&nbsp;&nbsp; &nbsp;If the light on your IQOS ORIGINALS ONE blinks red, please reset the device. If it blinks yellow, the battery is depleted and needs to charge. If it blinks white twice return the device to its normal operating temperature to continue using it. •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS DUO, a red light blinking on the Holder indicates the Holder is discharged, there is a malfunction or a broken blade. If the bottom Pocket Charger light blinks red, you should perform a reset.

Question 23

What do the lights on my IQOS ORIGINALS ONE mean?

Accepted Answer

•&nbsp;&nbsp; &nbsp;If the light on your IQOS ORIGINALS ONE device blinks yellow, it means the battery is depleted and you should charge it. A red blinking light indicates a device error that will require a device reset. If the light blinks white twice your IQOS ORIGINALS ONE is outside of its operating temperature and returning it to its normal operating temperature is required. &nbsp;&nbsp;

Question 24

What do the lights on my IQOS ORIGINALS DUO mean?

Accepted Answer

•&nbsp;&nbsp; &nbsp;White lights on the Holder or the Pocket Charger indicate your IQOS ORIGINALS DUO device performs different operations including charging, resetting, ready to use status, fully charged status, or Pocket Charger is out of temperature range status etc. Red lights on the Holder or the Pocket Charger indicate that there is a device error including reset required, Holder malfunction, broken blade, device outside operational temperature status etc.

Question 25

How can I check my IQOS ORIGINALS DUO is charged?

Accepted Answer

•&nbsp;&nbsp; &nbsp;For the Holder: Press and release the button to check battery charge status. Two lights illuminated indicates your Holder is ready for 2 uses; one light for 1 use and no lights means no charge. &nbsp;You can also check Holder status on the Pocket Charger, by inserting the Holder, the right way up, then pressing and releasing the Pocket Charger button. Two lights illuminated indicate 2 uses remain; one light indicates 1 use and, no lights mean your Holder has no charge. The Holder can be charged up to 20 times with a fully-charged Pocket Charger. •&nbsp;&nbsp; &nbsp;For the Pocket Charger: To check the charge level of the Pocket Charger, press and release the Pocket Charger Button- the status light will turn ON for 3 seconds to indicate battery status where 4 LEDs indicates your Pocket Charger is more than 75% charged while 1 LED indicates the need to charge. Although, it doesn’t need a full charge to work, we recommend fully charging the Pocket Charger before your first use.

Question 26

How can I check my IQOS ORIGINALS ONE is charged?

Accepted Answer

•&nbsp;&nbsp; &nbsp;To check the charge level of the IQOS ORIGINALS ONE device, briefly press and release the button on the device (for less than 1 second). The number of LEDs that illuminate correspond to the approximate charge level in the device battery where 4 LEDs indicates the battery is more than 75% charged while 1 LED illuminated indicates you need to charge your IQOS ORIGINALS device.

Question 27

Can I use my IQOS ORIGINALS device immediately from the box?

Accepted Answer

•&nbsp;&nbsp; &nbsp;We recommend fully charging your new IQOS ORIGINALS device with the Power Adaptor before using it (up to 120 mins for IQOS ORIGINALS DUO and up to 90 mins for IQOS ORIGINALS ONE). Once fully charged, press and hold the power button for 4 seconds. Then insert tobacco stick for heating, pre-heat (20 seconds) and once your device vibrates; you’re good to go.

Question 28

Where can I find the IQOS ORIGINALS device number?

Accepted Answer

•&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS DUO: the serial number of your device is a code that exists of fourteen characters. This code is displayed on the side of your Holder&nbsp; •&nbsp;&nbsp; &nbsp;For IQOS ORIGINALS ONE: the serial number of your device is a code that exists of fourteen characters. This code is displayed on the the external surface of your device’s heating chamber underneath the removable cap.&nbsp; &nbsp;

Question 29

In what colours are IQOS ORIGINALS devices available?

Accepted Answer

•&nbsp;&nbsp; &nbsp;The IQOS ORIGINALS device range are all available in each of four colours: Silver, Slate, Scarlet and Turquoise.

Question 30

What consumables can I use with IQOS ORIGINALS devices?

Accepted Answer

•&nbsp;&nbsp; &nbsp;IQOS ORIGINALS devices are designed to work exclusively with tobacco heating sticks designed for IQOS. The devices’ flat, wide ceramic blade optimally heats the tobacco releasing tobacco vapour to give you cigarette-like experience.

Question 31

Are there also IQOS ORIGINALS accessories?

Accepted Answer

•&nbsp;&nbsp; &nbsp;Yes – you can customize your IQOS ORIGINALS DUO and make it your own creating different possible colour combinations by choosing from a range of many coloured caps, doors and silicone sleeves. •&nbsp;&nbsp; &nbsp;For your IQOS ORIGINALS ONE we offer an exclusive range of 3 silicone sleeves, available in Slate, Turquoise and Scarlet colour options.&nbsp; •&nbsp;&nbsp; &nbsp;And for more effective cleaning, you can consider the dual cleaning tool to get into those hard-to-reach spaces around the base of your ceramic blade.

Question 32

Can I customize my IQOS ORIGINALS experience? &nbsp;

Accepted Answer

•&nbsp;&nbsp; &nbsp;You can also customize your device by choosing from our range of accessories crafted especially for each device- ORIGINALS DUO and ORIGINALS ONE. &nbsp;

Question 33

How do IQOS models differ with IQOS ORIGINALS and from each other?

Accepted Answer

•&nbsp;&nbsp; &nbsp;IQOS ORIGINALS contains our IQOS HeatControl™ technology using a unique ceramic blade to optimally heat the tobacco. This flat wide blade with platinum and gold tracks on its surface inserts into the tobacco heating stick, heating it to release real tobacco taste. •&nbsp;&nbsp; &nbsp;IQOS ORIGINALS ONE is an all in one compact device that offers up to 20 experiences on one full charge including 3 consecutive uses, while IQOS ORIGINALS DUO also offers up to 20 experiences on one full charge as well as more accessories to personalise your device.

Question 34

How do IQOS ORIGINALS devices heat and not burn tobacco?

Accepted Answer

•&nbsp;&nbsp; &nbsp;Both IQOS ORIGINALS devices contain our patented IQOS HeatControl™ technology, using our unique ceramic blade to heat the tobacco from the INSIDE.&nbsp; •&nbsp;&nbsp; &nbsp;This blade with platinum and gold tracks, inserts into the tobacco heating stick so all its wide surface touches the tobacco, optimally heating it to a temperature below that of combustion. This releases a real tobacco taste, providing cigarette-like experience without producing smoke and ash.&nbsp;

Question 35

What is the difference between IQOS ORIGINALS DUO and ONE?

Accepted Answer

•&nbsp;&nbsp; &nbsp;Both devices offer real tobacco taste.&nbsp; •&nbsp;&nbsp; &nbsp;Both use our IQOS HeatControl™ technology and a unique flat wide ceramic blade that optimally heats the tobacco from the inside. •&nbsp;&nbsp; &nbsp;The main differences are form and number of consecutive uses. IQOS ORIGINALS ONE is an all-in-one compact device that offers up to 3 consecutive uses, whereas IQOS ORIGINALS DUO features a Holder and Pocket Charger delivering up to 2 consecutive uses. •&nbsp;&nbsp; &nbsp;Both devices can be customized with accessories, while IQOS ORIGINALS DUO offers an enhanced range of coloured doors and caps. &nbsp;

Question 36

What are the features for IQOS ORIGINALS?

Accepted Answer

•&nbsp;&nbsp; &nbsp;Both IQOS ORIGINALS DUO and ORIGINALS ONE are available in four colours: Scarlet, Silver, Turquoise and Slate.&nbsp; •&nbsp;&nbsp; &nbsp;Both devices use our IQOS HeatControl™ technology and a unique ceramic blade to optimally heat tobacco from the inside.&nbsp; •&nbsp;&nbsp; &nbsp;This blade with platinum and gold tracks, inserts into the tobacco heating stick so all its wide surface touches the tobacco optimally heating it and providing experience similar to cigarette. •&nbsp;&nbsp; &nbsp;IQOS ORIGINALS ONE is a compact, lightweight easy-to-use, all-in-one device, that fits in your pocket offering up to 20 experiences including 3 consecutive uses on one full charge.&nbsp; •&nbsp;&nbsp; &nbsp;IQOS ORIGINALS DUO is the new name of our IQOS 3 DUO device. •&nbsp;&nbsp; &nbsp;The Pocket Charger houses our most compact lightweight Holder yet which can give up to 20 experiences including 2 consecutive uses on one full charge.&nbsp; •&nbsp;&nbsp; &nbsp;And you have hundreds of customization options for IQOS ORIGINALS DUO with a range of accessories including more colour options for caps, doors and sleeves •&nbsp;&nbsp; &nbsp;What is more, the dual cleaning tool can help clean around the blade of your IQOS ORIGINALS device even more effectively.

Question 37

What is IQOS ORIGINALS DUO?

Accepted Answer

•&nbsp;&nbsp; &nbsp;IQOS ORIGINALS DUO is the new name for IQOS 3 DUO.&nbsp; •&nbsp;&nbsp; &nbsp;Easy to use, IQOS ORIGINALS DUO comes in the same form as its predecessor, providing the same real tobacco taste, but with new colour options.&nbsp;

Question 38

What is IQOS ORIGINALS ONE?

Accepted Answer

•&nbsp;&nbsp; &nbsp;IQOS ORIGINALS ONE is a compact, easy-to-use, all-in-one device, that fits in your pocket, providing real tobacco taste for up to 20 experiences on one full charge including 3 consecutive uses.&nbsp; •&nbsp;&nbsp; &nbsp;This simple form and iconic design contains our IQOS HeatControl™ technology with a unique flat, wide ceramic blade incorporating platinum and gold tracks. This optimally heats the tobacco from the inside releasing real tobacco taste. •&nbsp;&nbsp; &nbsp;IQOS ORIGINALS ONE is available in four colours: Scarlet, Silver, Turquoise and Slate.

Question 39

Why do you call them IQOS ORIGINALS?

Accepted Answer

•&nbsp;&nbsp; &nbsp;We decided to change the name, as it better suits IQOS.&nbsp; •&nbsp;&nbsp; &nbsp;Original, because it provides the same real tobacco taste. •&nbsp;&nbsp; &nbsp;Original, because it comes with the same tried-and-trusted IQOS HeatControl™ technology with a unique ceramic blade that has helped make IQOS the No.1 heated tobacco product* and choice for 13.2 million adult smokers around the world**. * PMI global estimate of total In-Market Sales of Heated Tobacco Units as of June 2022. **PMI Financials or estimates (excluding Russia and Ukraine), IQOS user panels and PMI Market Research. Status as of June 2022. IQOS users who have completely quit cigarettes and for whom PMI HeatSticks represent at least 70% of their past 7-day heated tobacco consumption.&nbsp;

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