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Troubleshoot your IQOS ORIGINALS ONE

Find the answers to the most common issues with IQOS ORIGINALS ONE on this page.

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IQOS ILUMA PRIME
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IQOS ILUMA
An illustration showing an IQOS ILUMA ONE. An illustration showing an IQOS ILUMA ONE.

IQOS ILUMA ONE
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lil SOLID Ez
An illustration of IQOS ORIGINALS DUO. An illustration of IQOS ORIGINALS DUO.

IQOS ORIGINALS DUO
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IQOS ORIGINALS ONE
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IQOS 3 DUO
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IQOS 2.4 PLUS
No lights on your IQOS ORIGINALS ONE?

Your device simply might be OFF or discharged.

  1. Press the button of IQOS ORIGINALS ONE for 10 seconds to RESET which will also turn ON your device.

  2. Plug the device into a power outlet with the original IQOS ORIGINALS ONE power adaptor and cable. Always use the original power adaptor & cable and a wall outlet.

  3. While your device is being charged, the lights will be pulsing. Watch the tutorial to see how to charge your device.

IQOS Originals One device next to turquoise headphones.
What do the lights mean on IQOS ORIGINALS ONE?

Your device might be giving you a warning.

  1. BLINKING YELLOW LIGHT ON IQOS ORIGINALS ONE:
    This means your device is discharged. You should charge your device. Plug the device into a power outlet with the original IQOS ORIGINALS ONE power adaptor and cable. Always use the original power adaptor & cable and a wall outlet. Watch the tutorial to see how to charge.

  2. BLINKING RED LIGHT ON IQOS ORIGINALS ONE: 
    Your heating blade might be broken. Check your heating blade and if it is broken contact us and we'll help you. Your device software might need a RESET. Press the pocket charger button for 10 seconds to reset your device.

  3. BLINKING WHITE LIGHT ON IQOS ORIGINALS ONE:
    Your device might be outside of the operating temperature range (0°C to 40°C). You may need to let it cool down or warm up in your hands. If this doesn’t resolve your issue, contact us and we'll help you.

IQOS Originals One device next to turquoise headphones.
Turquoise IQOS Originals One device on a desk next to a tea cup.
Is your IQOS ORIGINALS ONE charging too slowly?

Your device simply might not be getting enough charge.

  1. Always use IQOS ORIGINALS ONE original power adaptor and cable and use a wall power outlet. This helps to ensure your device will be charged faster. Watch the tutorial to see how to charge your device. 
Turquoise IQOS Originals One device on a desk next to a tea cup.
Silver IQOS Originals ONE heated tobacco device.
Is air not flowing through IQOS ORIGINALS ONE as it should?

Your device might need a cleaning.

  1. Ensure to let your IQOS ORIGINALS ONE fully cool down before you start cleaning (at least 30 seconds after the last use).
  2. Always use the original IQOS cleaning tool and cleaning sticks.
  3. Refrain from applying too much pressure and touching the heating blade.
  4. Clean after each 20 uses to save the taste.
  5. Visit how to clean your device. 
Silver IQOS Originals ONE heated tobacco device.
That's not all. There's more useful information in our IQOS ORIGINALS ONE User Guide.

Our IQOS ORIGINALS ONE User Guide will let you delve deeper into how your device works and how to use it.

Download User Guide

Got a question?
Find the answer in our FAQs.

FAQs
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