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Care you can count on.
Services for customers.

We’re by your side as you take the next step on your journey with IQOS.

I am Interested in IQOS

Learn more

Get support

Care you can count on

Services for users.

All services for registerd users

I am Interested in IQOS

Get support

Services for users.

Create an IQOS account, register your device, unlock your extended care and support.

Discover more

Register your IQOS device to your account for additional benefits.

Link your device
An IQOS ILUMA Holder in a Charging Station.

I am Interested in IQOS

User guides, advices and support.

Get to know IQOS devices

Fill out a short form and meet with an IQOS expert whenever & wherever and get to know the operations of IQOS device from the first hand.

Discover IQOS in-store

In Brand retail our experts will walk you through the basics and answer all your questions about IQOS.

A Jade Green IQOS ILUMA PRIME Pocket Charger and Holder.
Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Personalized support

Get personalise support, tailored for you.

Troubleshooting

Advices for you to help you troubleshooting and fast-track fixing your device.

See support services
A Moss Green IQOS ILUMA Pocket Charger and Holder.
Services for users

All services for registerd users.

Be informed

• useful tips on device maintenance
• news related to IQOS products and services
• newly opened IQOS Service Points

If you haven’t already, you can indicate within your profile that you want to receive news from IQOS.

I want to activate IQOS information
Here you can find Support and Services Terms and Conditions.

Got a question?
Find the answer in our FAQs.

FAQs

Need help?

We’re here for you in-store or at your fingertips.

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Store locator

Find a local store with our store locator.

Check working hours on the link.

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Phone

Give us a call on 080 96 96.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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E-mail

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00

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Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00
Saturday - Sunday: 10:00 - 18:00