The basics to begin your heated tobacco experience

An easy step, easy to understand

Keeping your device clean on a daily basis guarantees a continually great tobacco experience.

Our IQOS cleaning tools will help keep your device in top condition.

Remember: your device must be fully charged to provide 10 consecutive sessions!

Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.You only need to press once on the Holder’s (Device's) button to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready to enjoy.Pressing the button again may turn it off.

When the light stays white, it's ready to enjoy!

Remember to keep your Pocket Charger (Device) battery charged daily for continual tobacco enjoyment. Try to charge it at the same time as you charge your phone.

* charging is faster if plugged to a wall power outlet than laptop’s USB ports

To ensure your IQOS delivers the best taste every time, clean your holder every day with our IQOS cleaning tools.

Our IQOS support program is a free service available to all IQOS adult users.

A dedicated IQOS Coach will assist you every step of the way and offer one-on-one support on how to use your device and how to get the most out of your IQOS experience.

- Welcome phone call from your personal Coach.

- Personalized replies to queries & follow-up communications.

- Support tailored to your exact needs and schedule.

Enroll during the purchase of a new device in one of our stores or contact us by phone.