IQOS Customer Support & Device Help

Discover IQOS

What is IQOS?

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Benefits of IQOS

An alternative to smoking

Circular Programm

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

About our devices

All heat not burn devices

Circular Programm

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Backed by science

Discover the science

Circular Programm

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Circular Programm

A small step towards meaningful change

Circular Programm

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

News

Circular Programm

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Circular Programm

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Products

See all products

Circular Programme

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

IQOS ILUMA

IQOS ILUMA PRIME

Refined and advanced

IQOS ILUMA

Intuitive and elegant

IQOS ILUMA ONE

Pocket-sized all-in-one

Discover IQOS ILUMA

IQOS ILUMA technology

IQOS ILUMA accessories

Compare IQOS ILUMA devices

All IQOS ILUMA devices

Discover technology

Next level innovation

lil SOLID Ez

All-in-one device

Accessories

lil SOLID Ez accessories

Benefits of lil SOLID Ez

lil SOLID Ez

New lil SOLID Ez is easy to use, one piece device available in three colours.

Compare devices

Circular Programme

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Are you interested in IQOS?

Circular Programme

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Circular Programme

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Support and services

Discover Support and services

Support and services

An IQOS ILUMA PRIME Pocket Charger and Holder.

Free professional maintainance of IQOS ILUMA devices

Learn more

I'm interested in IQOS

Free professional maintainance of IQOS ILUMA devices

Learn more

Get support

Free professional maintainance of IQOS ILUMA devices

Learn more

User benefits

Free professional maintainance of IQOS ILUMA devices

Learn more

Free professional maintainance of IQOS ILUMA devices

Learn more

Important Information

Get support

Find a Store

Discover IQOS

What is IQOS?

Discover IQOS

What is IQOS?

Benefits of IQOS

An alternative to smoking

About our devices

All heat not burn devices

Backed by science

Discover the science

Circular Programm

A small step towards meaningful change

News

Circular Programm

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Products

Devices for tobacco heating

Products

See all products

IQOS ILUMA

IQOS ILUMA PRIME

Refined and advanced

IQOS ILUMA

Intuitive and elegant

IQOS ILUMA ONE

Pocket-sized all-in-one

Discover IQOS ILUMA

IQOS ILUMA technology

IQOS ILUMA accessories

Compare IQOS ILUMA devices

All IQOS ILUMA devices

Discover technology

Next level innovation

lil SOLID Ez

All-in-one device

Accessories

lil SOLID Ez accessories

Benefits of lil SOLID Ez

lil SOLID Ez

New lil SOLID Ez is easy to use, one piece device available in three colours.

Compare devices

Are you interested in IQOS?

Circular Programme

Together let's reduce the environmental impact of IQOS and lil devices and the heated tobacco sticks used with these devices.

Support and services

Care you can count on

Support and services

Discover Support and services

Support and services

I'm interested in IQOS

Get support

User benefits

Free professional maintainance of IQOS ILUMA devices

Learn more

Important Information

Get support

Find a Store

Language English

How can we help you?

Diagnose your IQOS 3 device

Get the support you need for your device.

My First steps with IQOS 3

Find out how to best use your IQOS 3 device.

Send us your questions and we will answer shortly

FAQ

Frequently Asked Questions

Phone

Talk with one of our experts to get the support you need

080 96 96