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Devices for tobacco heating
IQOS ILUMA
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Circular Programme
Welcome to IQOS Care
Interested in the IQOS App?
Head over to the Google Play store to download our IQOS Connect App. You can adjust your device settings and view device usage status. Moreover, it is filled with informative tutorials and helpful advice to care for your IQOS. Be sure to keep your IQOS Connect App updated as we add new features to it frequently.
Still have questions about IQOS?
We are here to help you across multiple channels
IQOS Email Support
Send us your query
We will respond as soon as possible
Working hours: Monday-Friday: 8:00 to 20:00; Saturday-Sunday: 10 to 18
IQOS Phone Support
Want to speak to one of our IQOS support experts? Call us at 080 96 96.
Working hours: Monday-Friday: 8:00 to 20:00; Saturday-Sunday: 10 to 18
IQOS Live Chat
Talk with one of our IQOS experts live
We will respond as soon as possible
Working hours: Monday-Friday: 8:00 to 20:00; Saturday-Sunday: 10 to 18
IQOS Viber
IQOS customer support on Viber is available through IQOS chatbot (24/7) and IQOS Experts.
Working hours: monday - friday: 10 to 17h.
IQOS Frequently asked questions
Find your answer online
Full FAQs available here