International Assistance for IQOS ILUMA

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A Jade Green IQOS ILUMA PRIME Pocket Charger on an IQOS box.

If you’re on holiday or travelling for work, and you need assistance with your IQOS, we're only a call away. If you need support while you're away from home, our International Assistance program can help via this number +800 2559 2559 (please note in some locations charges may apply, please check details with your mobile operator before making the call).

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. For more information visit our store.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Your device might already be registered , but if it’s not, register here to benefit from our International Assistance Service, when you're away.

Need help?

We’re here for you in-store or at your fingertips.

Store locator

Find a local store with our store locator.
Check working hours on the link.

Phone

Give us a call on 080 96 96.

Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 10:00 - 18:00

Email

We'll get back to you as soon as possible.

Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 10:00 - 18:00

Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 10:00 - 18:00

Viber

Contact IQOS support or get chatbot support available 24/7.

Monday - Friday: 8:00 - 20:00

Saturday - Sunday: 10:00 - 18:00

YouTube

Watch how-to videos.

Support available 24/7.

Circular Programm

Discover technology

lil SOLID Ez

Circular Programme

Free professional maintainance of IQOS ILUMA devices

International Assistance Service

With you wherever you go

You’re never overlooked overseas

Available in over 65 countries

There for you as you travel

Need help?

We’re here for you in-store or at your fingertips.

Store locator

Find a local store with our store locator.
Check working hours on the link.

Phone

Give us a call on 080 96 96.

Email

We'll get back to you as soon as possible.

Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

YouTube

Circular Programm

Discover technology

lil SOLID Ez

Circular Programme

Free professional maintainance of IQOS ILUMA devices

International Assistance Service

With you wherever you go

You’re never overlooked overseas

Available in over 65 countries

There for you as you travel

Need help?

We’re here for you in-store or at your fingertips.

Store locator

Find a local store with our store locator.Check working hours on the link.

Phone

Give us a call on 080 96 96.

Email

We'll get back to you as soon as possible.

Facebook

Visit IQOS Facebook page and chat to an IQOS expert.

YouTube

Find a local store with our store locator.
Check working hours on the link.